I recently parted ways with Comcast as my supplier for TV, telephone and internet service — and I have a real feeling of relief. In the process of cancelling the service, a nicely-spoken young lady asked me why I was cancelling and I started getting angry all over again.
In the years I was both a user of Comcast services and a shareholder of the company, I was always taken aback by the animosity so many people felt toward the company. I have a better understanding now.
For the first time in my experience, Comcast had "salesmen" going door-to-door a couple years ago offering a really good two-year package. I was using a different supplier at the time and I signed on. Less than half way through the second year Comcast reneged on the deal and after that things really got crazy. I was getting a different bill almost every month so that I never knew how much I was paying month-to-month and Comcast never had a satisfactory answer whenever I called.
When I had reason to go to the local Comcast office, I heard people registering the same complaints I had while I stood in line to discuss my problems. My impression was that the other people in that line got no more satisfaction than I did. And every month the amount of my bills continued to change because this or that "was no longer part of the package." I could go on, but you get the idea. There are many reasons why Comcast is considered one of the most unpopular companies in the country by its clients.
Now you have to give credit to Comcast. The company really knows how to make money and its growth has been nothing short of phenomenal. But while Comcast's executives are paid millions of dollars annually if you add up all of the ways they are compensated, it strikes me as shameful that they pay their users less than $10 a day if their internet service goes down and they are literally out of business for however long that might be. And you have to call and ask for the "rebate" or you don't get it.
Do you think their service and customer relations will get any better if their deal with Time Warner goes through? Good luck.
Beau Weisman, Editor