With all of the problems that have made headlines regarding the Department of Veterans Affairs (VA) in recent years, it's nice to report something on the positive side of the ledger. In this case, the VA has for the fifth straight year scored the highest in overall satisfaction in the mail-order segment of J.D. Power's National Pharmacy Study.
Conducted annually, the study measures satisfaction among consumers who filled a mail-order prescription within the last 90 days. Ten commercial organizations were also included in the study.
Regarding the study, in which the VA's Consolidated Mail Outpatient Pharmacy (CMOP) led the mail-order pharmacy industry nationwide for five consecutive years, the VA's Interim Under Secretary for Health Dr. Carolyn Clancy said, "We are proud to learn from our Veterans through this study that VA is delivering on its commitment to first-class pharmacy services."
With nearly 9 million veterans enrolled, the VA operates the largest integrated health care delivery system in the United States, which includes primary care, specialized care, and related medical and case management services.